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  Wednesday  17 October  2018  - 08:02 


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Questionnaire to measure needs and satisfaction of service recipient
Dear Service Recipients,

Greetings,

Please fill out the questionnaire objectively in order to contribute in improving and developing our services.
First: General Information
Name (optional)
E-mail (optional)
Tel/Fax (optional)
Nationality
Governorate
Gender
Age
Educational level
Second: Service type (You can select more than one service)
Third: How to get the Information
Item Description Website Mail Tel/Fax Directly
(Public Service Office)
1 The way†you prefer†to find out the requirements to complete the transactions
Fourth: Service Requirements
Item Description Strongly Agree Agree Neutral Disagree Strongly Disagree
1 Provided services are specified and published
2 The transactions are accomplished on time without delay
3 The procedures of completing the transaction are clear and complete
4 Number of employees responsible to provide service is sufficient
5 Service fees are reasonable
Fifth: SDC staff
Item Description Strongly Agree Agree Neutral Disagree Strongly Disagree
1 SDC's employees provide the services efficiently and effectively
2 SDC's employees are dedicated to complete your transaction
3 SDC's employees deal with you gently
4 SDC's employees comply with deadlines for completion the transactions
5 General appearance of the SDC 's staff is decent
6 The service recipient touch the spirit of cooperation between the SDC staff
7 SDC's employees deal with people with special needs appropriately
Sixth: Location of providing service†and available facilities
Item Description Strongly Agree Agree Neutral Disagree Strongly Disagree
1 The SDC's location is appropriate
2 The SDC's building is decent
3 Signboards, forms, and brochures are adequate, comprehensive and obtainable
4 Suggestion and complaint forms are available in a clear location
5 The SDC provides public services (such as waiting spaces, drinking water, places of prayer,Ö)
6 Communication means with SDC's employees are available
7 The design of the SDC building considers the people with special needs
Seventh: Website
Item Description Strongly Agree Agree Neutral Disagree Strongly Disagree
1 The SDC website is easy to browse and to get information from it
2 The SDC website comprehends the service requirements
3 The electronic services that are available on the SDC website are easy to use
4 The website provides an area for complaints and suggestions
Notes and suggestions
Please write your notes and/or suggestions:
Date
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